We recommend placing your order at least 3–5 days in advance. For bespoke or large celebration cakes, please allow a minimum of 2 weeks’ notice to ensure we can accommodate your request.

Yes! We deliver across the United Kingdom using trusted couriers such as Royal Mail and DPD.

Delivery charges are calculated at checkout based on the size, weight, and destination of your order. Occasionally, we offer free or discounted delivery promotions.

Local collection from Petersfield (GU32) may be available for certain products. Please contact us before placing your order to arrange this.

We currently do not offer the option to select a specific delivery date. However, we aim to dispatch all orders for next-day delivery where possible. Please note that delivery times are not guaranteed and may vary depending on courier availability and location.

All cakes are securely packaged in protective, food-safe boxes designed to keep them fresh and intact during transport.

Our cakes are baked fresh to order and are best enjoyed within 3–5 days of delivery. Store them in a cool, dry place away from direct sunlight; refrigeration is not recommended unless specified.

Yes - most of our cakes can be frozen for up to 3 months. Wrap them tightly in cling film and place them in an airtight container. Defrost fully before serving.

Our kitchen handles nuts, gluten, dairy, and other common allergens. Although we take great care, we cannot guarantee any product is completely allergen-free.

Yes - selected cakes can be made vegan, gluten-free, or dairy-free upon request. Please specify any dietary requirements when ordering.

Absolutely! We love creating bespoke designs for birthdays, weddings, and special occasions. Send us your ideas or inspiration photos via email at Emitabakes@outlook.com, and we’ll provide a quote.

Yes — custom or large orders typically require a non-refundable deposit to secure your booking, with the balance due before delivery or collection.

We accept all major debit and credit cards, as well as PayPal and other secure online payment options.

Orders can be cancelled within 24 hours of placement for a full refund. After this period, cancellations or amendments may not be possible as production may have begun.

Please email us within 24 hours of delivery with clear photographs of the damage and your order number. We’ll review the issue and arrange a replacement or refund if appropriate.

If your order hasn’t arrived within the expected delivery window, please contact us immediately. We’ll track your parcel with the courier and keep you informed.

Yes — a digital receipt is emailed to you after purchase. If you need a VAT invoice, please contact us and we’ll send one.

Yes — we offer bulk and corporate orders for events, employee gifting, or client deliveries. Get in touch for custom pricing and delivery options.

Yes — you can add a personalised message at checkout, and we can include a complimentary note card with your order.

Yes — digital gift vouchers are available and make the perfect present for any cake lover. Vouchers can be emailed directly to the recipient.

Store cupcakes at room temperature in an airtight container and consume within 2–3 days. Brownies can be kept for 5–7 days or frozen for up to 3 months.

You can reach us via email at Emitabakes@outlook.com or by phone on 07912 516132. We aim to respond to all enquiries within 24 hours.

We are proudly based in Petersfield, GU32, and ship our handmade cakes nationwide.

Yes — Emita Bakes provides custom wedding and celebration cakes. Please contact us early to discuss design, delivery, and tasting options.

Coming soon! We’re developing monthly cake and treat box subscriptions — sign up for our newsletter to be the first to know when they launch.

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